Last updated 11 September 2026
First 14 days: if you cancel within 14 days of first subscribing a server, email iposbots@mailbox.org and we'll refund you for the days left in that period, this is your statutory UK cooling-off right under the Consumer Contracts Regulations 2013, and we honour it in full rather than treating Premium as exempt from it.
After the first 14 days: Premium is billed monthly in advance and we don't offer refunds for a partial month or unused time, when you cancel, your subscription simply won't renew, and Premium stays active until the end of the period you've already paid for.
Two further exceptions where we'll refund regardless of timing: a billing error on our part (wrong amount charged, or charged after you'd already cancelled), or if Premium features were broken or unavailable for a significant part of a billing period due to a fault on our end. If either applies to you, email iposbots@mailbox.org and we'll sort it out.
This policy doesn't affect any other rights you have under UK consumer law that can't be excluded by agreement.